Title Sponsor

Sponsors

The Bristol, Bath and Somerset Tourism Awards offer sponsors a range of year-round sponsor benefits, including media coverage, industry profile, communications with business, networking and business development opportunities.

There are a range of sponsorship options available, with Introductory rates for the First year ranging from £500 to £2,000.  For more information please contact Robin Barker at rbarker@services4tourism.co.uk or 07870 397438

Confirmed sponsors to date are:

Title Sponsor

Bristol Airport

The West Country is blessed with fantastic tourist attractions, from beautiful natural landscape to culture, history and entertainment. Bristol Airport provides a convenient gateway for visitors, and the good news is that those flying directly into the region are likely to stay longer and spend more, benefiting the local economy. Creating a positive first impression for visitors is at the heart of our brand and a key consideration in the designs of current terminal developments. The West’s world-class tourism offer is also a key factor in attracting new routes and airlines to Bristol Airport. For all these reasons, we are delighted to sponsor these awards and wish all entrants the best of luck.

www.bristolairport.co.uk


Sponsors & Partners

South West Falcon

The South West Falcon from Stagecoach is the first dedicated 24/7 coach connection between major locations across the South West. It runs 19 journeys a day, 7 days a week, between Plymouth, Exeter, Taunton, Bristol Airport and Bristol City Centre. Coaches feature a distinctive, stylish livery and have free Wi-Fi, power charging, air conditioning and leather seats. Over its first year of operation the Falcon has established itself as a reliable, affordable and premium connection for the M5 and A38 corridor.

www.swfalcon.com


VisitExmoor

Visit Exmoor works on behalf of businesses and partners to promote the Greater Exmoor area to visitors. It is the guardian of the Exmoor brand and works to promote an area including the Quantock Hills, West Somerset and Exmoor National Park. As the largest tourism industry body in the area, Visit Exmoor believes passionately in the delivery of high quality visitor experiences, and so is thrilled to be a sponsor. Visit Exmoor is a key player in helping to shape the work of the Hinkley Tourism Action Partnership and ensuring that the area benefits from the development of Hinkley Point C.

www.visit-exmoor.co.uk


Booking.com

Booking.com is an informative, user-friendly website that guarantees the best available prices. Our goal is to provide business and leisure travellers with the most accessible and cost-effective way of discovering and booking the broadest selection of accommodation, in every corner of the world.

Our teams work from local support offices with our property partners to support transparency, availability, and best pricing for all our customers. Our multilingual Customer Service team provides 24/7 dedicated assistance and advocacy to make sure our customers’ stays meet or exceed their expectations.

Our mission: To help leisure and business travellers, whatever their budgets, easily discover, book, and enjoy the world’s best places to stay.

The team: Over 10000 people right across the world are dedicated to serving Booking.com’s customers and property-owning partners

www.booking.com


Welcome to Excellence - South West

Welcome to Excellence is the the leading provider of customer service skills training in the UK.

Why do you need customer service training? In today’s competitive markets, customer service determines the winners and losers.

As the leading deliverer of customer service training in the tourism, leisure and hospitality sectors, Welcome to Excellence is also now seen as the way forward by retail businesses, transport providers, local authorities, universities and many other organisations for which quality customer service is critical. Options include the highly rated 'Welcome Host Gold', 'Welcome All' and 'Exceeding Visitor Expectations' courses, available in-house or through open courses, plus a range of more sector-specific courses.

If entering the Awards, always refer to these and other courses booked by your staff.

Welcome to Excellence


NFU Mutual

Our network of specialist local Agents work extensively with the hospitality and retail industries - everything from local coffee shops to a chain of restaurants or food stores and urban chic hotels.

We understand that your business could be impacted by a number of issues - cyber attacks, damage to your property, the loss of a major supplier or customer, the loss of a key person through illness, or an outbreak of food poisoning. But you’re not alone. Your NFU Mutual Agent can help you plan for the unexpected and get you back on your feet should things go wrong.

The right insurance starts with the right conversation. Contact our local Agent today by visiting nfumutual/branches

www.nfumutual.co.uk


Purecomms

PureComms is a multi-award winning Telecoms and IT provider operating across the south west and nationally.  With offices in Cornwall (St Austell) and Bristol, we provide a range of Telecoms and IT services to SME’s through to corporate clients, including Bristol Airport, Inns of Devon and Cornwall, Bonhams, Britannia Windows, JJ Fox and Redrock.  Products and services we offer include telephone systems (including hosted VoIP), mobiles, bill analysis, cabling, network infrastructure and IT services.  

Our success has been built on developing trust and close working relationships, as well as our speed of responsiveness for our clients, who depend on robust and reliable connectivity systems. 

www.purecomms.co.uk


Brewer & Bunney

A specialist laundry equipment supply company working within the tourism industry across the whole of the South West, providing complete on premise laundry solutions to Hotels, Spas, Caravan and Camping Sites and Leisure Parks

Brewer & Bunney’s offer includes a free laundry audit with a cost benefit analysis, full scale drawings, supply of laundry equipment and laundry detergents which include a fully managed auto dosing system, installation and commissioning, extended warranties and after sales service with spare parts supply. The complete package can be combined within a fixed term Rental contract with absolutely no capital outlay.

www.brewerandbunney.co.uk


Aztec Media

AztecMedia, are a specialist in Graphic Design, Website development and Photography and have been based in Yeovil, Somerset, since 1993. We have created fresh, effective design and marketing ideas for a diverse range of companies both locally and throughout the UK. AztecMedia have been creative for over 2o years in the business and with a combined staff skilled knowledge of 65 years, this gives us the edge your company will need to move your business forward.

From small independent businesses to large PLCs, we apply a simple, no-nonsense approach to every project and every customer, built around understanding your objectives, making effective use of your resources and delivering on time.

www.creativehospitalitysolutions.co.uk


Bath Ales

Bath Ales was founded in 1995. A range of exciting iconic beers, which all proudly parade the playful hare, make up the Bath Ales range; Gem is the brewery’s flagship beer.  In addition to its award-winning range of beers, Bath Ales also operates a pub estate across Bristol, Bath and Cirencester.  In July 2016, Bath Ales joined the St Austell Brewery family. The fellow south west brewer and pub company has committed to building a new multi-million pound brewery at the existing headquarters at Warmley, situated between Bristol and Bath.  Bath Ales’ beers are in supermarkets nationwide and available in pubs across the south west.

www.bathales.co.uk


SBPR

Providing cost effective PR and marketing services for small, medium and large businesses throughout the South West, sbpr combine traditional and digital public relations and marketing with copywriting and social media management - to stay at the forefront of a fast changing industry. Whether you want help raising your profile, driving traffic to your website, undertaking a short term campaign or managing an event, sbpr have the expertise to get results.

sbpr-ltd.com


Thatchers

For more than a hundred years, the Thatcher family has been quietly perfecting the magic that turns apples into cider.

Here on Myrtle Farm, each generation has passed on the cider-making secrets, like encouraging the bees to pollinate the apple blossom, or looking after the 100 year old oak vats where the cider matures.

At 12.30 every Friday the Thatchers family taste their next vat of apple cider to make sure it’s as good as it should be and if it’s not, it simply never leaves the farm.

That’s why Thatchers is what cider’s supposed to taste like.

 

www.thatcherscider.co.uk


Ignyte Ltd

Ignyte Ltd is a sales agency offering telephone and face-to-face sales by a team of experienced salespeople across a range of business sectors and profiles.

The team pride themselves on their professional yet conversational approach to the sales process, understanding the client’s needs and objectives while ensuring that they are aware of the return on investment and opportunity for their business. Customer service is a key driver to the team and we always ensure that our customers are given the correct tools to make an informed decision.

www.ignyte-uk.co.uk


VisitSomerset

Visit Somerset is the official destination management organisation for the county. We work on behalf of members and partners to support the development of tourism and promote the traditional county of Somerset to domestic and international visitors. We are delighted to be a sponsor for these awards which reward and focus on quality since this is crucial in attracting and retaining customers. As sponsors we are representing the Hinkley Tourism Action Partnership; a public/private partnership working to ensure that the tourism industry is in the best shape to take advantage of the opportunities provided by the development of Hinkley Point C.

www.visitsomerset.co.uk


VisitBath

VisitBath is the destination marketing organisation responsible for promoting the UNESCO designated World Heritage site of the city of Bath, as well as the surrounding areas, towns and villages to domestic and inbound overseas visitors. VisitBath works closely with the public and private sectors to deliver an annual programme of marketing initiatives at home and abroad. The company also manages the city’s Visitor Information Centre (one of the busiest centres in the country) and runs events including the popular Bath Christmas Market and the Great Bath Feast.

www.visitbath.co.uk


VisitBristol

Destination Bristol is the destination management partnership for Bristol & South Gloucestershire, a joint venture between Bristol City Council and Business West. The organisation works with over 600 major businesses and strategic partners with the aim of increasing business competitiveness within the city, supporting employment and growth within the visitor economy, and raising the profile of the Bristol city region as a world-class place.

www.visitbristol.co.uk


Porter Dodson

Porter Dodson is a Top 200 UK law firm with locations across Somerset and Dorset. We are all about delivering great advice when and where it is most convenient to our clients, whether they are an individual or a company with an international dimension.

The firm has a strategy designed to deliver steady, sustainable but ambitious growth. It focuses on building on two fundamental strengths – our clients and our people.

Our clients say we are getting this right as 96% of clients would recommend us because of our overall service. As a Firm, we were recently awarded the Gold standard by Investors in People – putting us in the top 3% of employers assessed.

At Porter Dodson we work with our clients to understand their needs, support them effectively and deliver the best possible legal outcome. Our strapline is “All about you”, reflecting our focus on clients, employees and professional contacts alike.

www.porterdodson.co.uk


Quality in Tourism

Quality in Tourism is an expert in offering advice, support and guidance for all tourism & hospitality businesses.

Our experienced team has worked in various tourism and hospitality roles, giving them a true empathy and understanding of the issues within the industry. From mystery customer visits & website reviews to RevPar & marketing analysis, we work with our members to offer practical help and assistance, with the aim of driving additional sales and increasing profit.

Our experience, expertise and insight into the industry allows us to respond to current trends and assist members to deliver what the customer actually wants.

www.qualityintourism.com


Clarks Village

Located in the heart of Somerset, Clarks Village opened in 1993 and was the first shopping outlet centre in the UK. Set within beautiful, award-winning landscaped gardens, this unique shopping experience offers discounts of up to 60% off RRP at over 90 high street and designer brands, including Wonderbra, Hobbs, Joules, Ben Sherman, Osprey London, Molton Brown, Hamleys, Lindt and the largest Clarks Factory Outlet store in Europe.

With impressive green credentials itself, Clarks Village won the Green Apple award for environment and waste management, for its commitment to a programme of consistent environmental improvement. The Village also has more than 100 solar panels installed and a dedicated recycling programme in place, making it one of the greenest shopping centres in the UK.

www.clarksvillage.co.uk


Customerwise

Customerwise Ltd helps businesses to improve their performance and grow. We do this by helping to improve customer service, increase customer satisfaction, and increase sales.

We help businesses of all sizes in the tourism, hospitality and leisure industries, as well as serving national clients in retail and in B2B / professional services.

In-depth Mystery Shopping provides clients with priceless feedback about what is really happening at the customer experience level. It provides information that can’t be obtained in any other way, and is an excellent tool for monitoring standards and for gaining new insights.

Customerwise provides Video Mystery Shopping, as well as standard in-person visits, calls and online enquiries, as required. Programmes are bespoke and based on the customer, guest or visitor journey, and any priority areas for the client. We use an industry-leading online platform to provide clients with access to detailed visit reports and ongoing performance data.

We’re also obsessed with helping clients to increase sales volumes, order values and spend per head. Mystery Shopping reports often highlight clear opportunities to increase sales. Drawing on proven principles from behavioural science, we also recommend small and easy-to-implement tactical changes which can yield real improvements in sales results.

Based in Devon, we have helped many previous SWTA award finalists to fine tune their execution and improve their customers’ experiences.

We’re proud to support the tourism awards, and pleased to help the South West tourism businesses to continue to excel.

customerwise.co.uk


What's On Somerset

Somerset. We love it. We live in it. We write about it. We entreat people to savour this remarkable county, the land of the summer people.

In our tenth anniversary year, What’s on Somerset is delighted to be associated with the Bristol, Bath and Somerset Tourism Awards. Talent and hard work deserves recognition and accolations.

www.whatsonsomerset.com


Purple Cloud Consultancy

Purple Cloud Consultancy has considerable experience of delivering high quality training and offers a range of fun, innovative and inspirational training workshops.

  • As the South West delivery partner for the highly successful Welcome to Excellence programme we offer a range of flexible customer service workshops that can be tailored to any business, destination or sector
  • Providing the biggest opportunity for personal development in the South West through the ‘Art of Being Brilliant’ seminars, we offer the opportunity to boost happiness, performance and business by creating a positive environment
  • Working with some of the South West’s top trainers we are able to offer a range of bespoke courses covering topics such as Leadership & Management, Team Building, Communication, Performance Management and Business and Personal Skills Development
  • Offering a range of customer research packages to provide valuable insight into how to manage customer expectations, through the use of mystery shopping, staff surveys and customer feedback

www.purplecloudconsultancy.co.uk


Source for Business

Your Business. Our Priority.

From retailers to hoteliers, to farmers and manufacturers, we’re here for all businesses. Our aim is to help you save water and money and to operate more efficiently without any fuss or disruption; after all you’ve got your own business to run.

We will ensure your bill is accurate and on-time and our friendly team are on hand to provide support.

We’ve helped customers save over £3m from their bills through innovative solutions. We’d like to help you save too.

Providing water and wastewater customer services to business across Great Britain.

 

www.sourceforbusiness.co.uk


Christie & Co

Christie & Co are the leading advisors in the sale, acquisition and valuation of all categories of hotel and leisure businesses and have provided advice to clients within our specialist sectors for over 80 years. In 2016 the South West team won the coveted EGi Overall Top Agent award in the Hotels and Leisure sector for the region. This industry accolade is awarded to the advisor that sells the most leisure related business and it is the seventh year in a row we have won it in the South West, illustrating our pedigree and knowledge of these markets.

Our coverage extends to 16 offices throughout the UK, 16 mainland European offices and a newly opened Asia desk which offers our clients exposure to this huge market and its increasing appetite for the UK leisure sectors.

We offer unrivalled local and national expertise to both private and corporate operators alike. In each of our offices, we employ a team of experts, with both sector-specific experience and local knowledge.

www.christie.com


Clockwork Marketing

Specialists in the tourism industry, Clockwork Marketing works with independent hotels, restaurants and tourism businesses. They have an impressive portfolio of national and international clients; each is unique, but they all have one thing in common: they want to grow. With 25 years’ experience, the team understand the industry intricately, and apply a common sense approach to marketing, strategy and technology.

Clockwork help hospitality businesses save costs and achieve growth by ensuring that their marketing is effective and their strategy is geared for success. Many of the businesses they work with get in touch because they’ve found themselves:

  • Playing ‘Marketing Roulette’: Taking chances, unsure what works and to what extent;
  • Suffering ‘Marketing Paralysis’: Not doing any meaningful marketing because they don’t know where to start; or
  • Lacking something: They want to be market leaders and need a strategy to stand out.

Over the years, Clockwork Marketing has grown considerably; today, they are a talented team of 22 marketers, strategists, designers and developers. Their services include responsive website design, SEO, social media management, email marketing, marketing management, branding, design services, OTA strategy, direct mail, copywriting, content management, online gift voucher software and business transformation consultancy – all under one roof!

www.clock-work.co.uk


Take One Media

Take One is a tourism marketing company that creates customers for destinations, attractions, theatre and events through the display & distribution of tourist information on and offline.

We offer literature display and branding opportunities in tourism outlets across the South West, including high footfall including supermarkets and motorways and other key information points, monthly distribution into all Tourist Information Centres, and twice yearly distribution into small hotels and B&B’s, our ‘Things to See & Do Somerset’ map and our consumer website, Dayvisits.

In addition we work with customers on objective setting, segmentation, targeting and marketing mix decisions as well as offer support on design, messaging, print, mailing, fulfilment & data capture.

For more information about Take One and how we can help your business, contact Dominic Tancock on 07887 752124 or Dominic.tancock@takeonemedia.co.uk

www.takeonemedia.co.uk


Hoseasons

Established in 1944, Hoseasons is one of the UK’s leading self-catering accommodation specialists, with more than 28,000 places to stay in coastal and countryside settings throughout Britain and Europe.  From lodges and parks, to boats, cottages and apartments, the company offers the widest available range of self-catering holidays in the UK. Part of the Wyndham Vacation Rentals family of brands, Hoseasons accommodates more than 1.4 million holidaymakers and more than 73,000 pets every year. www.hoseasons.co.uk; www.Facebook.com/Hoseasons; @hoseasons

www.hoseasons.co.uk


Source Trade Show

The Source trade show is the South West’s ‘must-attend’ show for all those with an interest in speciality foods and quality drinks, profitable catering and inspired hospitality. Compare products, discover new suppliers, catch up with colleagues, clients and friends, tap into the latest trends, and be inspired by professional chefs in the Demo Kitchen. If you are looking for that special ingredient for your menu, that unique product for your shop, or the essential equipment for your kitchen, then the Source trade show will both inspire you and help your business grow.

Running alongside the show, the Source hosts the successful and growing Westcountry Tourism Conference, www.westcountrytourismconference.org.uk, with two 1/2 day events bringing together leading tourism businesses and industry experts. Those who attend also have the opportunity to visit the show.

Organised by Hale Events Ltd, in partnership with Taste of the West, the Source trade show next takes place 7 - 8 February 2018, at Westpoint Exeter. Call 01934 733433.

www.thesourcetradeshow.co.uk


Great Western Railway

Great Western Railway (GWR) provides high speed, commuter, regional and branch line train services. We help over 100 million passengers reach their destinations every year - across South Wales, the Westcountry, the Cotswolds, and large parts of Southern England.

We’re currently seeing the biggest investment in the network since Brunel so we can offer more trains, more seats, and shorter, more frequent journeys and continue the network’s heritage of helping connect more businesses to new and prosperous markets. Through a series of initiatives we aim to be a good neighbour to the communities we serve and are committed to making a positive social impact in those regions. Learn how we're Building a Greater West at GWR.com. GWR is a FirstGroup company.

www.gwr.com