Sponsors

Clockwork Marketing

Clockwork Marketing has spent a quarter of a century fuelling the growth of hospitality businesses, with a focus on independent hotels and holiday parks.  They understand the critical aspects of hospitality marketing, unfamiliar to industry outsiders, such as:

• How customers use hotel websites
• Current hospitality marketing trends
• Room yield and other industry KPIs
• Channel Managers & booking engines
• Google Analytics relating to hotels and holiday parks
• Shoulder months

Clockwork fuses this inside knowledge with ever creative marketing and unique growth strategies. The result? Businesses with strong personalities, clear voices and the right tools to convert interest into direct revenue.

In the digital world, Online Travel Agents are giants. Clockwork helps properties take bookings back and strengthen their independence from the OTAs.

They are the marketing force behind some nationally respected tourism brands, and provide a complete service, including – web design, SEO, digital marketing, direct mail, email marketing, branding, marketing management (inc social media) and copywriting.

Visit Exmoor

Visit Exmoor works on behalf of businesses and partners to promote the Greater Exmoor area to visitors. It is the guardian of the Exmoor brand and works to promote an area including the Quantock Hills, West Somerset and Exmoor National Park. As the largest tourism industry body in the area, Visit Exmoor believes passionately in the delivery of high quality visitor experiences, and so is thrilled to be a sponsor. Visit Exmoor is a key player in helping to shape the work of the Hinkley Tourism Action Partnership and ensuring that the area benefits from the development of Hinkley Point C.

Pear Communications

Pear is the leading tourism, arts & events print distributor across the South West of England. Years of hard work, dedication and investment have resulted in their unrivalled networks to ensure their clients leaflets, brochures and posters reach their target markets.

As a result of Pear’s dedication, they work in close partnership with both Visit Bristol and Visit Somerset among other DMOs in the South West.

Pear have invested heavily in key gateway sites, including major Motorway Services which house both their new Digital Screen and Print Stands. In an ever-changing industry, Pear continually evolve to support the market.

Age UK Somerset

Age UK Somerset is the largest charity working with and for older people in Somerset and North Somerset.  We are an independent local charity responsible for raising all our own funds which are only spent in the area.   With our local population increasing in age (in our area - Somerset and North Somerset -  1 in 4 of the population will be 65+ within 3 years. Nationally this doesn’t happen for another 20 years), our role to promote the wellbeing and independence of older people and add value to later life, is more important now than ever.

With the wide variety of services we offer (including information & advice, 100s of exercise sessions, a befriending service to reduce loneliness, toe nail cutting, benefit claims assistance, projects to get and keep people out of hospital), we put the needs of older people at the heart of what we do.  We are delighted to sponsor this award to find tourism businesses that are taking the same approach.

Visit Somerset

Visit Somerset is the official destination management organisation for the county. We work on behalf of members and partners to support the development of tourism and promote the traditional county of Somerset to domestic and international visitors. We are delighted to be a sponsor for these awards which reward and focus on quality since this is crucial in attracting and retaining customers. As sponsors we are representing the Hinkley Tourism Action Partnership; a public/private partnership working to ensure that the tourism industry is in the best shape to take advantage of the opportunities provided by the development of Hinkley Point C.

Visit Bath

Visit Bath is the destination marketing organisation responsible for promoting the UNESCO designated World Heritage site of the city of Bath, as well as the surrounding areas, towns and villages to domestic and international visitors. VisitBath works closely with the public and private sectors to deliver an annual programme of consumer focussed marketing and campaigns, together with activity focussed on developing routes to market through the travel trade. The company also manages the city’s Visitor Information Centre and runs events including the renowned Bath Christmas Market.

Clarks Village

Located in the heart of Somerset, Clarks Village opened in 1993 and was the first shopping outlet centre in the UK. Set within beautiful, award-winning landscaped gardens, this unique shopping experience offers discounts of up to 60% off RRP at over 90 high street and designer brands, including Wonderbra, Hobbs, Joules, Ben Sherman, Osprey London, Molton Brown, Hamleys, Lindt and the largest Clarks Factory Outlet store in Europe.

With impressive green credentials itself, Clarks Village won the Green Apple award for environment and waste management, for its commitment to a programme of consistent environmental improvement. The Village also has more than 100 solar panels installed and a dedicated recycling programme in place, making it one of the greenest shopping centres in the UK.

What's On Somerset

Somerset. We love it. We live in it. We write about it. We entreat people to savour this remarkable county, the land of the summer people.

In our twelfth year, What’s on Somerset is delighted to be associated with the Bristol, Bath and Somerset Tourism Awards. Talent and hard work deserves recognition and accolations.

Bath Ales

Bath Ales is the brewer of a distinctive range of premium, authentic and inventive beers for the discerning drinker. From its west country base, Bath Ales brews a range of consistently superior and well-crafted beers. Founded in 1995, Bath Ales’ new chapter began in July 2016, when it was acquired by St Austell Brewery – one of only 28 independent, family-owned brewers in the country.St Austell Brewery, established in 1851 – and one of Cornwall’s oldest businesses – committed to investing in a new brewery at Bath Ales which opened its doors in May 2018. Fronted by flagship ale Gem, the four-vessel brew house (Hare Brewery) has the capacity to produce more than 50,000 brewers’ barrels of beer –over 14.5 million pints! With 12 new fermenting vessels in place, the south west’s most sophisticated and technologically advanced brewery has doubled the available brewing capacity at Bath Ales. Bath Ales beers are available in supermarkets nationwide and in pubs across the country. An exciting schedule of new beers have launched alongside the brewery opening, including an IPA – Lansdown – and premium English lager, Sulis – both now available in Tesco stores nationwide.

Vickery Holman

As one of the most established and well respected firms of Surveyors, Vickery Holman deliver property consultancy services across the South West. With offices in Truro, Plymouth, Exeter and Bristol they deliver local expertise within the region to their regional and national clients. Regulated by the Royal Institution of Chartered Surveyors their local experts offer a full range of services and specialise within the leisure industry to provide:-

Commercial sales, acquisitions as well as business rates consultancy for hotels, holiday parks and self-catering complexes;
Service charge administration and management for commercial property and holiday parks;
Valuation for secured lending, accounting and tax purposes;
Building surveying services including surveys for purchase, project management and planned maintenance and new developments.

Hotel Perfect

At Hotel Perfect we don’t just sell software, we use our collective experience and extensive knowledge of technology to bring you an all-encompassing hospitality package. Our range of products include a Property Management System (PMS), Direct Online Booking Engine, Channel Management, Hospitality EPoS, Dashboard Reporting, Guest Relationship Management; and an array of APPS and additional products and services to help maximise revenue and increase efficiency.

A well-established company based in the South West providing specialist IT solutions to the hospitality industry throughout the UK.

Forthglade

Forthglade have made natural dog food in the heart of Devon since 1971, using only the finest ingredients sourced from the UK where ever possible. With both complementary and complete foods, each with exceptionally high meat content, the nourishing recipes are hypo allergenic and free from junk and fillers. Forthglade is proud to make wholesome delicious meals for pets that is tail-waggingly good. For further information visit our website

Exmoor Distillery

Crafted in the Countryside and Infused with Passion

Nestled amongst the steep wooded valleys in the idyllic Somerset countryside is Exmoor Distillery, a young distillery run by husband and wife team, John and Nicola. It’s here that the true essence of Exmoor has been captured in a bottle of premium hand-crafted gin. The distillery’s first creation, Northmoor Gin, named after the couple’s home, is a delight for the discerning gin connoisseur.

The Samphire Club

A private members club launched in April 2016 to promote effective networking throughout the South West and London.

Made up of invited members and corporate partners from the private sector, The Samphire Club will be small enough to be exclusive but with the connections and know-how to bring the South West and London closer together.

Our members enjoy great company, great times and make valuable business connections while relishing the finest food and drink the South West has to offer.

Member benefits include:

A club magazine and membership card with privileges
4 free events a year
Business networking events
The satisfaction of helping us raise funds for our nominated charities and attending the annual charity dinner.
The Samphire Club: good for members, good for business and good for London and the South West.

Sunflower Social Media | Social Media Management and Solutions

Sunflower Social media is highly experienced, hugely efficient, plain speaking and good value for money! We offer a flexible, professional social media management service that is tailored specifically to your needs, whether by the hour, day, week or month.

Clockwork Audio Systems

Based in the South West of England and with over 30 years industry experience, we are able to provide complete production services for any type of event large or small including:

-Awards Ceremonies
-Product Launches
-Conferences

We also offer Commercial installation & sales, a range of Audio and Lighting equipment for sale and hire, Cables, Lamps, Tape, Fog/Haze fluids and Connectors.

Weston College

Weston College, one of the largest education and training providers in the UK supporting 30,000 annual course enrolments, recognised as outstanding by Ofsted, and recipients of the Queens Anniversary Prize for Further and Higher Education.

The college supports the tourism industry across the south west by providing apprenticeships, training, student industry placements, working with businesses to inspire our students to succeed in the visitor economy sector. We are proud to be sponsoring the Bristol, Bath and Somerset Tourism Awards and look forward to joining the finalists in November at the Winter Gardens Pavillion in Weston-super-Mare to celebrate the success of the industry.  

North Somerset Council - Economy Team

The Economy team’s role is to support the development of North Somerset as a significant business location. 

By delivering projects and programmes which stimulate growth, inward and local investment and higher productivity, we aim to transform the economic fortunes of our businesses and secure improved living standards for our residents.

Tozers

Tozers are the award-winning leading lawyers when it comes to park law. As legal advisers to the British Holiday and Home Parks Association for over 65 years, we are at the cutting edge of legal developments affecting the parks industry. Our dedicated and experienced team advise parks businesses small and large, throughout the whole of England and Wales, on a wide range of issues.

With over 165 colleagues, we offer a comprehensive legal service for both our commercial and private clients by taking the time to get to know you and your business.

Tozers has been repeatedly listed in the Legal 500 and Chambers in a number of fields.

Lovegrove Essentials

A unique and flexible skincare brand from natural and organic ingredients that harness the many therapeutic uses of plant essences and essential oils, not just for their topical benefits on the skin, but also for their effect on the mind and the body.  The range is carefully structured so that the adaptogenic properties of the ingredients allow the individual products to be used separately and together, giving different levels of support for a variety of skin types.

Their range of courses for professional therapists aim to provide bespoke training for individuals and teams who wish to adapt their business to benefit from the growing interest in and demand for high quality natural and organic products.

Worldpay

As a global leader in payments, Worldpay from FIS offers simple, seamless payment solutions to help businesses drive commerce and deliver better customer experiences. Serving 1M merchant locations globally and processing 75B transactions annually, Worldpay offers business expertise, data-driven insights, and innovative products to help support businesses who are looking to modernize and reach new markets.  

By working with you, for you, and by your side, we aim to help you harness opportunities, address challenges, and meet emerging needs.  With Worldpay from FIS as your partner, you have access to a range of payment technology products and experts to help support you.

·         24/7 UK based support
·         Technical expertise
·         A range of payment products including virtual terminal and payment gateway

We are here to support you through your business journey and to enable you with the right payments solutions for your business and to enhance the experience for your customers.  Whether you are looking to change providers or get more out of your payment technology we are here to help.

Worldpay from FIS are offering eligible businesses 6 months free on a terminal rental or on online gateway monthly fees if you join by 31st July 2020. Offer valid until 31st July 2020 (T&Cs apply) https://bit.ly/3dFPF75

Please contact Kevin Smith on email Kevin.Smith2@fisglobal.com or call 07880 457 673 for more information about this offer and to also help you explore the world of payments with Worldpay from FIS.

Welcome to Excellence

Welcome to Excellence is the the leading provider of customer service skills training in the UK.

Why do you need customer service training? In today’s competitive markets, customer service determines the winners and losers.

As the leading deliverer of customer service training in the tourism, leisure and hospitality sectors, Welcome to Excellence is also now seen as the way forward by retail businesses, transport providers, local authorities, universities and many other organisations for which quality customer service is critical.  Options include the highly rated 'Welcome Host Gold', 'Welcome All' and 'Exceeding Visitor Expectations' courses, available in-house or through open courses, plus a range of more sector-specific courses.

If entering the Awards, always refer to these and other courses booked by your staff.

Visit Bristol

Destination Bristol is the destination management partnership for Bristol & South Gloucestershire, a joint venture between Bristol City Council and Business West. The organisation works with over 600 major businesses and strategic partners with the aim of increasing business competitiveness within the city, supporting employment and growth within the visitor economy, and raising the profile of the Bristol city region as a world-class place.

Quality in Tourism

Quality in Tourism has been relaunched as an independent accreditation service, offering grading, mystery shopping and specialist tourism and hospitality expertise.

Our experienced team have worked in various tourism and hospitality roles, giving them a true empathy and understanding of the issues within the industry. From mystery customer visits and website reviews to RevPAR and marketing analysis, we work with our members to offer practical help and assistance, with the aim of driving additional sales and increasing profit.

Our assessor team can star rate your property without the prescriptive standards of other schemes, recognising your quality and its appeal to customers, without insisting on outdated physical measures irrelevant to your customers. Our entry level scheme gives assurances to your customers, it is appropriately named Safe Clean & Legal TM. We offer special accolades to help you promote your properties to customers looking for your particular offerings.

Our experience, expertise and insight into the industry allows us to respond to current trends and assist members to deliver what the customer actually wants.

Bristol Airport

The West Country is blessed with fantastic tourist attractions, from beautiful natural landscape to culture, history and entertainment. Bristol Airport provides a convenient gateway for visitors, and the good news is that those flying directly into the region are likely to stay longer and spend more, benefiting the local economy. Creating a positive first impression for visitors is at the heart of our brand and a key consideration in the designs of current terminal developments. The West’s world-class tourism offer is also a key factor in attracting new routes and airlines to Bristol Airport. For all these reasons, we are delighted to sponsor these awards and wish all entrants the best of luck.

Purple Cloud

Purple Cloud Consultancy has considerable experience of delivering high quality training and offers a range of fun, innovative and inspirational training workshops.

• As the South West delivery partner for the highly successful Welcome to Excellence programme we offer a range of flexible customer service workshops that can be tailored to any business, destination or sector
• Providing the biggest opportunity for personal development in the South West through the ‘Art of Being Brilliant’ seminars, we offer the opportunity to boost happiness, performance and business by creating a positive environment
• Working with some of the South West’s top trainers we are able to offer a range of bespoke courses covering topics such as Leadership & Management, Team Building, Communication, Performance Management and Business and Personal Skills Development
• Offering a range of customer research packages to provide valuable insight into how to manage customer expectations, through the use of mystery shopping, staff surveys and customer feedback